How can we help?

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Freeze account/remove authenticator number

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Mailing address for physical complaint 1300 W. 19th Street Suite 7948 Houston, TX 77008-9998

If you still have access to your 2-step verification,&nbsp;
Sign in to LevelField, click settings, then account settings. Under Security, click change authenticator.
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<img loading="lazy" height="493" width="872" alt="2fa_removal_process" src="https://21776501.fs1.hubspotusercontent-na1.net/hubfs/21776501/2fa_removal_process.png">
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If you have lost access to your 2FA, contact customer support to verify your identity at +1(346) 443-2320.&nbsp;
After customer support helps you remove your 2FA, sign in with your email and password, then add your new 2-step verification method.&nbsp;

2FA removal process

If you still know your password,&nbsp;
Sign in to LevelField, click settings, then account settings. Under Security, click change password.&nbsp;&nbsp;
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<img loading="lazy" height="494" width="871" alt="password_change" src="https://21776501.fs1.hubspotusercontent-na1.net/hubfs/21776501/password_change.png">
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If you forgot your password, go to the sign on screen at LevelField.us/signin, click forgot password, and you will be sent an email to reset your password.&nbsp;

Password change

If you can still access your account,&nbsp;
Sign in to LevelField, click settings, then account settings. Under profile, next to email, click update.
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<img loading="lazy" height="444" width="879" alt="email_change" src="https://21776501.fs1.hubspotusercontent-na1.net/hubfs/21776501/email_change.png">
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If you cannot access your account, contact customer support and verify your identity at +1(346) 443-2311.&nbsp;

Email change

If you can still access your account,&nbsp;
Sign in to LevelField, click settings, then account settings. Under profile, next to phone, click update.&nbsp;&nbsp;
See 2FA removal process.
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<img loading="lazy" height="441" width="874" alt="phone_number_change" src="https://21776501.fs1.hubspotusercontent-na1.net/hubfs/21776501/phone_number_change.png">
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If you cannot access your account, contact customer support and verify your identity at +1(346) 443-2311.&nbsp;
If your phone number is your 2-step verification security method, see 2FA removal process.&nbsp;

Phone number change

In order to unsubscribe, click the "Unsubscribe" or "Manage preferences" link at the bottom of any newsletter email and follow the instructions on the page.&nbsp;
&nbsp;
You may withdraw your consent to receive communications in electronic form by contacting LevelField Customer Service at +1(346) 443-2311 or by emailing lfcustomersupport@levelfield.us. No fees will be imposed to process the withdrawal of your consent to receive electronic communications. &nbsp;
A withdrawal of your consent to receive electronic Communications will be effective only after we have had a reasonable period of time to process your withdrawal.  We may still send you Communications electronically that we are not required by law to provide “in writing.”&nbsp;

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How can we help?

Forms

Feedback and Complaints

Account troubleshooting

2FA removal process

Password change

Email change

Phone number change

Withdraw consent to receive communications

Contact

+1 (346)443-2311

+1 (346)443-2320

+1 (346)443-2323

Legal

User Agreement

Fees

Privacy Policy

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